Employee Customer Service (f/m/d)

NovaTaste is a global leader in taste innovation, delivering tailored culinary solutions and memorable taste experiences. A broad portfolio of renowned brands across Europe and internationally brings together extensive expertise in spices, seasoning blends, marinades, functional ingredients and food cultures. Close to its customers and anchored in global expertise, NovaTaste develops tailored solutions for food manufacturers, wholesalers, butchers, gastronomy and food service operators. These solutions enhance taste, texture and shelf life while consistently addressing sustainability and functional requirements. The company operates 21 locations in Europe, North America and Asia and employs more than 2,400 people who serve over 12,000 customers worldwide.

Tasks

• Managing a designated customer portfolio via phone (Microsoft Teams) and email
• Handling customer inquiries through a system-supported ticketing platform with AI assistance
• Managing the complete order process, from order entry to on-time delivery
• Preparing quotations and price calculations using digital tools
• Recording and maintaining customer projects, for example during new product introductions
• Creating and maintaining master data (customer and product data)
• Preparing, implementing, and following up on customer agreements, as well as processing complaints
• Organizing and coordinating sales support activities
• Acting as the internal point of contact for the field sales team and serving as a key interface between internal departments
• Supporting cross-functional projects

Skills

• Completed commercial/business education and initial professional experience
• Excellent German language skills and good English communication skills, both written and spoke
• Strong customer focus with an independent and proactive way of working
• Good knowledge of Microsoft Office; experience with SAP is an advantage
• Confident and professional demeanor, with strong teamwork skills and a friendly approach to communication and collaboration

Benefits

• Excellent lunch options at gourmet level in our company restaurant
• Attractive discounts on our products
• Professional, free support for mental health through our partner nilo.health
• Physiotherapy with a low co-payment, company doctor, and occupational pension scheme
• ClimateTicket Salzburg and company bike leasing
• Flexible working hours through an attractive flexitime model and home office options
• Flat organizational structure with a first-name culture and short decision-making paths
• A constructive and innovative working environment in a successful, internationally active company
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The minimum gross salary for this position is € 2.699,98 per month on a full-time basis. We offer a compensation package that significantly reflects your skills and experience.